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Spence Diamonds Employee Reviews

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The most useful review selected by Indeed
Company can be fun, but lots of animosity between sales staff. High learning curve as it's needed to know the ins and outs of the entire company policy and procedures. Training program was inconsistent between staff and locations.
I received amazing training and support while I was employed at Spence Diamonds. Consultants are fully trained with ongoing support which provides a great customer experience
Loved working here, wish I could have stayed but personal reasons got in the way. NOT a perfect company by any means but I get the feeling that they're trying to do better by their employees.
Made friendships that will last a lifetime. Amazing manager.
People, earning potential.
Work life balance, long hours, weekends.
I worked in production. Low salary, and it tends to stay that way. There is a culture of underpaying employees who are ESL; I'm guessing because they know that workers would have trouble finding work somewhere else.
The employees are diverse, and in this instance it has not worked out for the better. A lot of entitled casual racism from some of the older employees.
If you want to work in IT for this company - don't! The new head of IT has skipped from multiple companies in a short space of time for a reason. He has poor talent management skills and has favorite vendors to work with regardless of whether the solution actually works for the company or is cost effective. He finds co-workers' knowledge of the industry threatening and tends to fire them - he wants Yes men who do not question his strategy. Other ares of the business are great! Great product, colleagues, and non-IT managers. Will miss working with the rest of the business.
The staff are super friendly and inviting. The team tends to be small so you really get a sense of family. They really care about the clients and want to make sure that they walk away knowing exactly what they have purchased. Educating the clients and the staff is what really sets them apart from other jewelery stores
co-workers, culture, work environment
Minimum dare, not much growth within the company
It was hard work and little room to improve. Good for someone starting out in the work force. Some of the management would micro manage while you were doing day to daut tasks
I've been with the company for almost a year now - it has been both a challenging and rewarding position, having come from a background of no jewelry / gem knowledge.

I started off in the Calgary location & had an amazing team there. I came in as the front desk supervisor & was trained by the existing front desk team. Everyone was very positive & supportive in helping me learn the in's and out's of my new position even though it was an odd situation, having to train their new manager. There is never any hesitation to help each other out, especially when it came to job knowledge and / or training.

The management team in Calgary was amazing - I'm so glad to have started off in that location before transferring to the new Ottawa store.

One of the highlights is that there is always something to keep you busy! The management team is very approachable & down to earth, always willing to listen & provide feedback & coaching.

I recently was able to transfer to the Ottawa store that was opening up, which was ideal because my family is here & my mother was quite sick. The company was very supportive & accommodating & made the transition as smooth as possible. I have had a lot of support with hiring & training my new team - we have turned into a close-knit work family.
Great team environment, excellent management team, supportive company
Expensive parking, long mall hours
I love this job!
Spence Diamonds is so innovative and unique, it's a much better concept then other jewelery stores, you learn so much and the people who work there are so welcoming and knowledgable. The company is ethically smart and strides towards a better working environment.
Thanks Spence for the great opportunity.
Ottawa Spence Diamonds!