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Troubleshooting

Check connection


Your connection is not working as desired? Then you are exactly right here. Our network experts do everything to get you back online quickly. Immediate help when it matters.
Please check first whether there is a network malfunction at your connection. Please enter your address:


Report fault


If there are no known restrictions in your area, you can report a problem to us. And you get helpful tips to solve the problem.

My disruption ticket


If there are no known restrictions in your area, you can report a problem to us. And you get helpful tips to solve the problem.

Check cellular network


Are there any problems with the cellular network? Here you can find information about malfunctions and tips for optimization