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1. Data We Process; Purpose of processing
Depending on how you interact with us, we process different types of data and do it in different ways. Some data are processed automatically when you visit our website or use our products. Other data will only be processed if you actively transmit them to us (e.g. if you use our web forms to contact us or upload content to our pages).
Data that we process when you visit our websites:
Even if you only visit one of our pages, your computer or device automatically sends technical information to our web server, which we store in log files, including the following "Website usage data":
- Date and time of the visit and the duration of the use of the website;
- The IP address of your device and your Internet service provider (ISP);
- The referring / exit url;
- The visited subpages of the website;
- Clickstream data; and
- Information about your device (device type, browser type and version, as well as settings, installed plugins, operating system).
We process website usage data to enable you to browse the website and to guarantee its functionality. We also process website usage data in order to carry out analyzes of the website's performance, to continuously improve the website and to correct errors, to guarantee IT security and the operation of our systems and to prevent or detect misuse. We process this data in aggregated or pseudonymised form in order to analyze trends, administer the website, track user movements on the website and collect demographic information about our user base as a whole or for marketing (including the provision of personalized, interest-based advertisements ) as well as to improve the user experience on our website and to guarantee the security of our IT systems.
Data that we process when you use our products:
Corel processes personal data when you install and register one of our products. Some of this information is processed automatically when our products are installed. These include the following "Product installation data":
- the type of your browser
- the operating system
- the device hardware
- other software installed on your system
- Your IP address
- the product version
- the hardware or computer ID
- CorelDRAW subscriptions only: Profile ID
During the registration of our products, we require certain "Product registration information"below (items in bold are required):
- Your name
- Your mailing address, including your country
- Phone number
- for certain software products: email address and / or license key / serial number (required to verify your purchase)
- for products that require certain regional video standards to be set up: country or region (required because video standards are country / region specific)
We use product installation data and product registration data to register your product license (i.e. to authenticate and regularly review your license rights to the product for product piracy purposes) and to enable you to provide maintenance or support services. We also use this information to send you information about the products, functions or services offered by Corel within the product.
We collect information about how you use our products after you have installed and registered them. The specific "Product usage data"vary depending on the product you are using, but they may include:
- Start dates
- Hardware fingerprint
- Using the functions
We process product usage data so that we can simplify, evaluate and review your use of our products and services. We also use the product usage data for our own internal statistical and analytical purposes and to evaluate and improve the usability of the products by identifying customer preferences and analyzing crash data.
In addition, some of our products allow you to use files and folders (including any information or data stored in these folders) ("User files") store, send, receive, edit, synchronize, share or otherwise organize or manage. We collect and store information about the size and name of all user files that you make available through these products.
Data that we only process if you provide it to us:
When you contact us on our websites or use our products, you can provide us with personal data in various situations, including:
Account details: On some of our websites ("Interactive websites") you can register for an account with your email address and a password created by you. When you register one of our products, you automatically create an account with which you can manage your licensed products and communication settings, including updates Your personal information. Interactive websites allow you to create a profile that may contain your personal information. We store your account information so you can communicate with others on our interactive websites. Some of our interactive websites have publicly accessible blogs or forums. All of you Information made available in these areas can be read, recorded and used by other persons with a registered account, as well as by persons who surf the community pages as unregistered users.
Transaction data: In relation to purchases that you make online or over the phone, we process your contact and billing data such as name, address and credit card details. You can see the exact details that are required in the form provided at the time of purchase. We use this data exclusively to process your order, for billing purposes and for internal billing.
Customer support data: You can communicate with us using the various web forms and chat functions on our websites. For example, you can use the contact forms to request technical support, request information about the status of your order or otherwise contact our customer service. In order to answer your request, we process your IP address and contact details as well as the content of your request. We will delete this data as soon as we have complied with your request.
Survey Data: We periodically conduct surveys about our products and services. Participation in our surveys is voluntary. However, if you take part in one of our surveys, you may also be able to provide us with personal data. Unless you agree otherwise, we will only use this information to determine the types of products that may be of interest to you and to process and improve our product range.
Data for email / direct mail campaigns: from time to time we will contact our customers directly by mail, email or telephone to inform you of upgrades, new products, promotions or special offers that you have told us about, that you are interested (this also includes our newsletter). However, we will not contact you with commercial communications unrelated to the products you have purchased from us unless you have given us your prior express consent to receive such information. Please note: even if you have given your consent to receive marketing communications, you can withdraw this consent at any time. If you respond to one of these campaigns, you may have the option of providing us with personal data that we will use for the stated purpose. Refer to Section 5 for information on how to change the communication settings for your account.
Special Cooperation Programs: We may work with another company to offer you unique products or services (a "Cooperation program"). Our use of your personal data is limited to the specific cooperation program that you have joined or decided on, and we will tell you which personal data we will share for what purpose before we share it with our cooperation partner .
Applicant data: If you would like to apply to Corel, you can apply online at https://www.corel.com/ on our careers page. We only process your application data to answer your application. Your data will be deleted (i) if you apply to Corel UK Limited and Corel GmbH within six (6) months after completing the application and (ii) if you apply to another Corel company within two years of completing the application. In both cases, we keep the data for an indefinite period of time if you give us your express consent to keep your application documents in order to contact you in the future about further vacancies.
Data of business contacts or prospects: If you are a business contact or prospect and have provided us with your personal data, we store your data in our database so that we can build on previous business discussions that we have had with you, and provide you with additional information about give our products or assist you in purchasing our products. We may also share your personal information with sales agents employed by our local subsidiaries or resellers so that they can work with you to complete any purchase of our products that you may wish to make. If you are looking for our resellers in Europe, you will find our Corel resellers here and our MindManager resellers here.
2. Transfer of personal data to third parties
Subsidiaries: Corel is a global company with offices around the world, including the USA, Germany, Great Britain, Japan, China and Taiwan. We exchange data with our subsidiaries as part of our normal business activities. For example, if one of our resellers contacts you on our behalf, this data will be passed on to the respective Corel branch, such as B. Corel GmbH in Germany. You can find an overview of our subsidiaries and their postal addresses at https://www.corel.com/en/contact-us/.
Service providers: Corel transmits data to service providers that enable us to provide our website and to market, sell and deliver our products. This includes the parties who provide our third-party cookies and tracking tools, as well as parties who assist us in processing transactions, including credit card transactions, processing shipping and processing orders, providing customer support, managing customer relationships ( such as Salesforce.com), hosting the sites (such as Amazon Web Services), collecting, storing or removing your data or performing statistical analyzes on our sites (such as Google). Occasionally we also pass on personal data to independent auditors who act on our behalf in connection with the internal business activities of our company in order to prevent product piracy or to record revenue. Sometimes we need to share your information with these companies so that they can provide the appropriate services.
Hosting provider for documents / files: The following information is only collected if you use the optional functions in the WinZip software product from Corel: For user-initiated sharing and storage of files and file links via email, social networks, instant messaging and cloud Services require credentials. For user-initiated file sharing via email, social networks and instant messaging, optional contact information may be requested and saved for future use by the user. These data are not shared with third parties for any purpose. This information is only stored locally on your PC or another computing device.
Authorities: While we make every effort to protect user privacy, we may need to disclose personal information when required by law, e.g. B. where we have a good faith belief that such action is necessary to protect an ongoing legal proceeding, court order, or litigation, or other legal process or action (whether or not Corel initiated this) Comply with the rights, property, or safety of Corel, our users, or any third party. We will transfer data to authorities such as B. only transmit law enforcement authorities or tax authorities if there is a legal obligation to do so based on a request for information from the respective authority.
Special Offers: As a registered Corel customer, you have the opportunity to receive news and specials from Corel regarding our products or those of third parties that we believe may offer products or services that may be of interest to you.
3. Deadlines for data retention
We process and store your personal data for as long as is necessary to fulfill our contractual or legal obligations. We therefore store the data for as long as our contractual relationship with you as a customer obliges us to do so. After the termination of our contract, we only store personal data to the extent and for as long as required by applicable law.All other data will be deleted immediately when you, as a customer, unsubscribe from our products or other services. If the remaining data are no longer required to fulfill legal obligations, they are regularly deleted, unless their further processing is necessary to preserve evidence or to defend against legal claims.
4. Review and request changes to your information
Users in the EU: You can find your legal rights under GDPR in Section 5
Customers can update, delete, access, or change their account information by editing their user, group, or team records. To update a customer profile, log into your account at https://www.corel.com/ and click on "My account". To update customer billing information, contact Accounts Receivable [email protected] If you do not have an account, please contact us as described in Section 8.
If you've indicated that you would like to receive marketing emails from Corel, you can withdraw your consent to receive further marketing emails. To do this, click on the option "to unsubscribe"at the bottom of the marketing email that you no longer wish to receive. If you would like to be removed from all Corel marketing lists, please follow the steps above. Customers cannot opt out of receiving all transactions related to their Corel account -E-Mails, but can change your account settings (as described above) to reduce the frequency or to stop receiving certain notification emails from Corel.
5. Information for EU citizens:
The data controller is Corel Corporation, 1600 Carling Avenue, Ottawa ON K1Z 8R7, Canada. Our agency in the EU is Corel GmbH, Erika-Mann-Str. 53 / House No. 7, 80636 Munich, Germany.
Our legal basis for processing
When processing your personal data, we rely on the General Data Protection Regulation ("GDPR"), an EU-wide legal framework for the standardization of data protection. Corel processes the data primarily as the controller for the purposes explained above in sections 1 and 2 of this data protection declaration. These purposes represent our legitimate interests within the meaning of Article 6 paragraph 1 letter f GDPR. At the same time, some of the personal data that we process is necessary to conclude a contract with you or to take measures at your request before we conclude a contract with you. For example, if you are interested in buying a If you announce our products, e.g. by filling out a web form, we process the transmitted personal data in order to fulfill your request. This may include the transfer of your personal data to one of our authorized resellers, who then use your personal data to process the purchase. In addition, w ir legally obliged to provide certain information to law enforcement authorities or tax authorities in individual cases. In these cases, the legal basis for the processing is either the legal basis (Article 6 Paragraph 1 Letter c GDPR) or there are reasons of public interest (Article 6 Paragraph 1 Letter e GDPR). In cases in which we process your personal data with your express consent in accordance with Article 6 (1) a) GDPR, this declaration of consent forms the legal basis for the processing of your personal data.
Transfer of your data outside the EU or the EEA
Corel is headquartered in Canada, a "Third country"within the meaning of the GDPR. It is generally assumed that third countries do not offer the same level of protection that you enjoy in the EU. Corel nevertheless guarantees an adequate level of protection for your personal data - the decision 2002/2 / EC of the EU Commission states that Canada provides an adequate level of data protection with respect to commercial organizations such as Corel.
We have ensured that our service providers and partner companies either comply with the EU-U.S. Privacy Shield Framework are certified and process all personal data that you have received from EU member states in reliance on the Privacy Shield Framework or that you are subject to strict contractual provisions in your contract with us in order to guarantee an adequate level of data protection for your data .
We use your data to create profiles, the so-called "Profiling". This means that we use your data to make you tailor-made offers based on your previous behavior and to show you personalized advertisements. However, we will never process and analyze your personal data in the context of profiling in a way that is appropriate to would lead to an automated decision that has legal implications for you or that would significantly affect you in a similar manner.
Your rights in relation to the processing of your personal data
As a natural person you have certain rights as "affected person". You can assert the following rights against us within the framework of the GDPR:
Your right to information and access in accordance with Article 15 GDPR,
Your right to rectification in accordance with Article 16 GDPR,
Your right to erasure in accordance with Article 17 GDPR,
Your right to restriction of processing in accordance with Article 18 GDPR and
Your right to data portability in accordance with Article 20 GDPR.
In addition, in accordance with Article 77 GDPR, you have the right to lodge a complaint with the competent data protection supervisory authority, but only with regard to the data processing that we carry out on our own behalf as the person responsible. In the event that Corel acts as a processor of your data for a third party, you must contact the person responsible for the processing to assert this right.
Please note: Even if you have given your consent to the processing of certain personal data, you can revoke this declaration of consent at any time with effect for the future. This also applies to the revocation of declarations of consent that you gave us before the GDPR came into force.
Information about your right of objection in accordance with Article 21 GDPR
1. Right of objection in individual cases
In addition to the rights already mentioned, you have the right to object at any time to the processing of personal data based on Article 6 Paragraph 1 Letter e GDPR (data processing in the public interest) and Article 6 paragraph 1 letter f GDPR (data processing on the basis of a balance of interests) is processed; this also applies to the creation of profiles on the basis of this provision within the meaning of Article 4 Paragraph 4 GDPR. If you object, we will no longer process your personal data unless we can prove compelling reasons for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims. Please also note that if we stop processing due to your objection, the websites or products may no longer be accessible to you or only to a limited extent.
2. Right to object to the processing of data for advertising purposes
You also have the right at any time to object to the processing of your personal data for direct marketing purposes, including subscribing to our newsletters or personalized advertisements; this also applies to profiling insofar as it is associated with such direct marketing. If you object, we will no longer process your personal data in the future.
6. Collection of information from children
Corel's websites are Not intended for use by children under the age of 18 and we do not collect information from users under the age of 18. If a parent or legal guardian learns that their child has submitted personal information to Corel or that we have inadvertently collected this information, please contact us at [email protected] so we can delete this information from our servers.
8. Contact information
We strongly recommend that you use the form available via the link to ensure that your request is processed with the greatest possible efficiency. Please do not use this form to report technical or other problems that are not directly related to data protection or this data protection declaration. If you have technical problems, please contact Corel customer support at https://support.corel.com/hc/en-us/requests/new or MindManager customer support at https://www.mindjet.com/contact/.
Last updated: January 30, 2019
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